Returns & Exchanges

At QQ Nail Supply, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on most unopened and unused professional nail products. Please ensure all items are in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the specific items you wish to return.

• 2.
  Prepare the Package

  Carefully pack the unused items in their original boxes, ensuring they are secure to prevent damage during transit, and include a copy of your packing slip.

• 3.
  Ship Items Back

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your return for quality assurance, we will process your refund to the original payment method within 5-7 business days.